1 hour ticket response
Fast support is our leading concern and this is why we’ve got a team of expert tech support engineers who are eager to offer a fast reply to any question that you may have. Simply open your tech support ticket from the Web Hosting Control Panel and we will respond back to you within 60 minutes at the latest. In fact, we strive hard and aim for a twenty–minute tech support ticket response time.
A First–Class Customer Service
Our tech support staff members have immense experience in the cloud web hosting niche and are practiced enough to provide a quick answer to your problem. If, however, the case at hand is not within the competence of a technical support engineer, the technical support ticket will be sent to a programmer or administrator for further investigation.
A User–Friendly Help Center
To help you find a quick hint on how you can use a given feature, we have included a truly user–friendly Help Center section in the Web Hosting Control Panel. You can browse through an extensive collection of web hosting account administration articles and website management articles, take a peek at the F.A.Q. database or check our how–to video tutorials.