24/7 Customer Support
Discover more about what ‘customer support’ means in the web hosting world and about the various support forms.
The availability of the customer and tech support that a cloud web hosting company offers will tell you a lot about the services they offer too. In case you're allowed to use just e-mail messages and tickets, you have most probably found a reseller not the hosting supplier. If this is the case, you will have to wait for several days so as to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the true web hosting company for extra help. When the provider can provide different means of communication with fast response time that are available at any time, they are almost certainly the top provider, not only a reseller. Which means that you will receive well-timed assistance and top quality support because they will have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's always better to get hold of your web hosting company right away through your preferred method of communication.
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24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our
cloud web hosting services come with 24/7 technical support along with various means of communication. In case you do not have an account yet, you can give us a call or take advantage of our live chat and chat with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your web sites. As a result, you will not end up ordering a service which you cannot use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs more analysis. Unlike the majority of suppliers on the market, we respond to all tickets within an hour, so you won't have to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
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24/7 Customer Support in Semi-dedicated Servers
Whatever the
semi-dedicated server that you pick, you are able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available all of the time and so will we. With a lot of connection options, you'll be able to choose the best way to get in touch with us and find out about our solutions in case you do not have an account yet, or request support in case you're already among our customers. You are able to call us, have a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with 1-hour reply time guarantee, though it rarely takes over 20 min to receive assistance irrespective of the complexity of the trouble. With our customer and technical support services, we'll be available for you anytime you need us, not a few days afterwards.
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24/7 Customer Support in VPS Servers
In case you buy a
VPS server from our company, you can use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you're an active customer and you need assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a ticket through your billing account or you can send an e-mail and we'll handle the problem and send you an answer within one hour. The answer time is warranted 24/7, including holidays and weekends, but for the vast majority of problems it takes a maximum of 30 minutes to receive support. Our support service covers your VPS plus all the pre-installed software it features, so in case you'd like to have help with third-party software, you can check the optional Managed Services upgrade that we provide.
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24/7 Customer Support in Dedicated Servers
When you purchase a
dedicated server from our company, you will be able to contact us at any time using a number of channels and the maximum time that you'll have to wait for a reply is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 no matter if it's a holiday or a weekend and we will assist you with anything related to the applications that are pre-installed on your server. To contact us about a technical issue, you are able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. If you have any general questions or you would like to know more about our services before you order, you can use our live chat or you could call one of the local phone numbers that we have in various countries around the globe. When you'd like to have help with third-party software that you are unable to set up or run effectively, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.