Phone Support
What does ?phone support? mean in the realm of web hosting?
You can find lots of cloud web hosting companies on the market today, still the majority of them are resellers that have limited resources, particularly when it comes to support. One of the ways to distinguish them is the option to reach the company over the telephone. The type of support that you can get via this channel of communication varies based on the service provider - several of them offer professional phone support, many others offer general and customer support only because some issues are more time-consuming and it's faster and easier to be resolved through a ticket, especially if the situation has to be escalated. Nonetheless, it is good to know that you can always reach your web hosting supplier as there're various small matters which can be taken care of effectively and timely with a call, not mentioning that you are able to get more information for the services before you become a customer.
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Phone Support in Cloud Web Hosting
Because we have live telephone support 14 hours daily, you have the option to get in touch with us and talk to our customer support agents to get more information about the
cloud web hosting that we offer and ensure that our servers match the system requirements for your websites prior to buying anything. For your convenience, we now have phone numbers on as many as 3 different continents so you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you will be able to give us a call about general and billing matters, and even about some tech issues. If the issue is strictly technical or it needs longer time to investigate, you should go through our ticketing system, that will enable both you and our technical support team to monitor the details supplied by either side.
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Phone Support in Semi-dedicated Servers
If you want additional info about the
semi-dedicated plans that we provide, you have the option to call some of the three support lines we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you are able to check ahead of time whether our services are suitable for your web sites. If you're already our client and you own a semi-dedicated account, you're able to contact us over the phone for fourteen hours every day about any billing or basic matters. For strictly tech troubles you will need to take advantage of our ticketing system to get in touch with our technical support because someissues simply require longer time to be dealt with, but we will assist you on the phone with lots of minor tech issues as well, saving you time and efforts.