In case you have a site, a problem can always show up and it doesn’t automatically need to be connected with the web hosting service itself. For example, something might go wrong when you bring an application up to date or some critical content may be modified or erased mistakenly. Whatever the nature of the problem is, you will need to get in touch with the respective customer support team and ask them to restore a backup or to help you solve the problem that you’re struggling with. How fast they will do that will predetermine the time that your sites will be unavailable. For given websites such as community sites or web stores, a prolonged outage duration can too often mean lost visitors and cash. That said, it’s pretty important for you to use the services of a company that provides not only a very good customer support service, but also a quick one.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting come with a 60-minute response guarantee, so irrespective of what query or issue you might have, we will always be there to lend you a hand. In reality, it seldom takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our customer support team members will be at your disposal 24-7, even on legal holidays and weekends, which goes to say that you will get quick support at any time. We are aware of precisely how expensive time can be, so by the time we answer your e-mail or ticket, we will have examined the issue and, in case we haven’t figured out a solution, we will give you more info about what you need to do on your end, when the case demands it. With our support services, you can rest assured that there will be somebody to lend you a helping hand straight away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we recognize exactly how important it is to obtain quick assistance, we promise that you’ll never have to wait around for more than 1 hour to obtain a reply to any trouble ticket that you open via your semi-dedicated server CP. As a matter of fact, you will seldom need to wait around for more than 20 to 30 minutes and this is valid for any issue regardless of its nature – general, technical or billing. Moreover, our client and tech support staff is working 24-7, which is why even if you open a ticket during legal holidays, you will invariably get an instant response, which will contain the answer to an enquiry, the solution to a complication or the information needed to sort out an issue yourself – in case there is something that you have to do on your end. With us, you won't ever need to waste a day waiting for a reply like you would with a lot of other companies.