If your web hosting supplier offers live chat support, you'll be able to speak with a representative in real-time and find out helpful information or get a problem resolved promptly. The key advantage of using chat rather than calling to talk with a live person is that you will need just a computer with access to the web, which means that you won't pay any fees in the event that you are in a different country or state. Furthermore, it'll be a lot quicker to copy and paste information such as domain names, usernames or error messages in other words details which are sometimes hard to give to the other side on the phone. The real-time chat is also a much faster solution to contact the hosting company's support team compared to using a ticketing system. Last, but not least, in the event that some issue requires a bit more time to be dealt with, you're able to do something else entirely while you wait for assistance on the live chat, therefore you won't lose time - something that is impossible in case you're on the telephone.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we provide for our cloud web hosting, you will find live chat support which is available each and every day, even on holidays. You will be able to contact us regardless of whether you already own an account or not, considering that we will assist you with almost anything, ranging from giving you common information about our services if you are not our client yet and you're considering to purchase one of the packages, to assisting you with setting up an email account in an email client. Part of the problems are more technical and time-consuming, so you will have to employ the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all of our future and current clients. If you're thinking about a new hosting account, you are able to chat in real time to one of our agents and obtain more information about our semi-dedicated plans so as to select the optimal package for your web sites. If you already own an account with us, we'll be able to support you timely with general, billing and first-level technicalissues. Although in certain cases you will have to open a ticket since there're issues that cannot be resolved through a live chat, we will be able to assist you with numerous common jobs, like setting up an email account in an e-mail client or redirecting one domain name to another one. This way, you'll enjoy timely support and you will save a long time.