In case you’ve purchased a hosting plan and you have some inquiries about a specific feature/function, or in case you have stumbled upon some obstacle and you need assistance, you should be able to touch base with the respective client care staff. All web hosting companies use a ticketing system no matter if they provide other ways of contacting them aside from it or not, because of the fact that the best way to solve an issue most often is to post a ticket. This method of communication renders the replies exchanged by both sides easy to track and allows the support engineers to escalate the issue in case, for example, an administrator has to interfere. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you’ll have to have no less than two different accounts to contact the support team and to actually manage the hosting space. Non-stop switching from one account to the other can sometimes be a bore, not to mention the fact that it requires a very long period of time for most hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can easily access any support ticket while browsing through your website files or updating various account settings. The ticketing system is being strictly monitored 24/7 by our client support team members and the response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive help. In contrast to other hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request information with regard to any technical or billing problem. Also, you can see a number of help articles, which will help you tackle the most commonly met challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated plans, was designed with one aim in mind – that you should be able to manage everything associated with your semi-dedicated account in one single location and the support tickets make no exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got a query or encounter an obstacle, you can touch base with our customer service staff members right away without needing to log in to a completely different admin console. You can browse your web files or check various settings in your account while sending a new ticket or reading the reply to an old one. If you’ve got a large number of tickets and you want to find a particular one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Control Panel. We will make sure you get a response in no more than 60 minutes regardless of the nature of your inquiry or issue.